How can we help?

Yes. Chanting, poojas, the mantra library, the social feed, temples and your profile are all free, and always will be. The free experience is supported by a small number of devotional ads in the social feed. Japam Premium, an optional subscription, removes the ads and adds a few extras — see below.

Yes — Japam is available on the App Store for iPhone and on Google Play for Android, with the same features, the same account and the same community on both.

Japam Premium is an optional monthly subscription that supports Japam and adds: an ad-free feed, video posts (up to 200 MB — everyone can share photos; sharing videos is a Premium feature), unlimited Japam Poojas (free devotees keep up to ten), your full chant history (beyond the last 30 days) and a quiet Premium badge on your profile. You will find it in the app under Profile → Settings → Japam Premium.

Servers, the growing mantra library and the people who care for this community all cost money — and Japam has no investors and never sells your data. The few devotional ads free members see, and Premium subscriptions, are what keep Japam running and free for everyone. Ads are Japam's own devotional placements: they are never targeted at you personally and are never built from your data.

Your subscription is billed by Apple or Google, so it is cancelled there: on iPhone, Settings → your name → Subscriptions → Japam; on Android, Play Store → profile → Payments & subscriptions → Subscriptions. You keep Premium until the end of the period you have paid for. Deleting the app — or even your Japam account — does not cancel the subscription, so please cancel it with the store too.

Refunds are handled by the store you purchased through, under its own policy — Apple via reportaproblem.apple.com, Google via the Play Store's order history. If you are stuck, write to us and we will point you the right way.

You simply return to the free experience — nothing is deleted. Your poojas, chant history, score and posts all remain yours; the feed shows ads again, new video uploads and the extended history view pause until you resubscribe.

Yes. Your mala counter works without a connection — counts are kept on your device while you chant and synced to your account when you are back online, so your chant score is never lost mid-japam.

Every single recitation of a mantra adds one to your chant score. When your lifetime score crosses 1,000 you earn your first star, at 100,000 your second, and at 1,000,000 your third. Stars appear beneath your profile, in gold.

A Japam Pooja is your personal schedule: a set of mantras, each with its own count (108 of one, 8 of another) and a time of day. When you start a pooja, the app moves you from mantra to mantra automatically as each count completes.

Open Profile → Settings → Language. You can set the app language and the content (mantra) language separately — English, हिन्दी and తెలుగు are available today, and everything updates in one place.

Tap the … menu on any post to report it — our team reviews reports promptly and removes content that breaks the community guidelines. From any profile you can also block a user; they will no longer see your content or be able to contact you.

Go to Profile → Settings → Delete Account. Your account closes immediately: your profile, posts, chanting history and messages disappear from Japam, and your email is freed — you can join again later as a brand-new account. A copy of the deleted account's data moves to a restricted internal archive (for record-keeping, abuse prevention and legal compliance) as described in our Privacy Policy. If you have Japam Premium, also cancel the subscription with Apple or Google — deleting the account does not stop the store's billing.

Yes. After deleting your account (or instead of it), email support@japam.app from the account's email address and ask for complete erasure — we will permanently remove the archived copy too, within 30 days. This is always free, and we will confirm when it is done.

Pooja Mode (in Settings) keeps your screen awake and minimizes distraction while you are chanting, so your mala never dims mid-practice. iOS does not let apps switch on Do Not Disturb for you — for complete silence, enable an iOS Focus mode. Pooja Mode turns off automatically the moment you leave the mantra screen.